General
CSplayer.com is a store where you can buy items from our select assortment of digital goods from video games. Currently we sell skins for CS:GO.
The currency seen on our product pricing is Coins.
Coins is what you spend to purchase goods from our store. You purchase Coins from us, then spend the Coins in the store.
A Coin costs 1 coin = 0.01 EUR.
First you have to purchase Coins from us. Then you will be able to spend those Coins in the store by purchasing an item. After purchasing an item or items, the corresponding Coin amount will automatically be deducted from your account.
This can be done here: Buy Coins. After successfully paying for the Coins, they will automatically be added to your account.
It can take up to 8 days. This is due to Valve’s Trade Restrictions added in 2016. You can read more about it here: Trading and Market Restrictions.
Yes. CS:GO skins are stored on Steam accounts. In order for us to deliver the skin(s) you’ve purchased, you need to have a Steam account that’s eligible to trade.
You can request a refund by submitting a ticket. You can do that by sending us an email. Our email is: support@csplayer.com. Before submitting a refund request, please read our Refund Policy.
Yes. CSplayer.com is a legitimate website. CSplayer.com is run and operated by Sierra AVALONIA EOOD, a registered company in Estonia (organization number: 16637449). You can check our Trustpilot page here. You can also read more about CSplayer here.
Yes. You can send Coins to your friend’s Coins account through the Coins trade page.
Account
You can submit a request to see your own data by sending us an email or opening a support ticket. You will receive a downloadable .zip file with your data. Important: if you request your data, it will not be deleted from CSplayer’s servers. To request erasure, look question below.
Important: Your data file might not contain the changes made to your data between the request and the archive creation.
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You can request account erasure by sending us an email or opening a support ticket. Your data will be erased as per GDPR Article 17.
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